1. Acceptance of Terms
By booking a cleaning service with EcoClean Home, you agree to these Terms and Conditions, which outline your rights and obligations as a customer.
2. Services Provided
EcoClean Home offers residential cleaning services using eco-friendly and biodegradable products. The exact scope of work will be confirmed in your booking or service agreement.
3. Scheduling and Appointments
- Appointments can be booked online or by phone.
- We request at least 24 hours’ notice for rescheduling or cancellation.
- Missed appointments without notice may incur a cancellation fee.
4. Payments
- Payment is due at the time of service, unless otherwise agreed in writing.
- We accept major payment methods as indicated on our website.
- Invoices must be paid within the specified period to avoid late fees.
5. Access to Property
Clients are responsible for providing safe and timely access to the property on the day of service. If our staff cannot access the property, the visit may be treated as a cancellation.
6. Satisfaction Guarantee
Your satisfaction is our priority. If you are not fully satisfied with the cleaning, please notify us within 24 hours so we can make it right at no additional cost.
7. Liability
EcoClean Home is insured for property damage and general liability. However, we are not responsible for pre-existing damage, wear and tear, or valuables left unsecured.
8. Safety and Health
For the safety of our team, we reserve the right to refuse service in environments considered hazardous or unsanitary.
9. Privacy and Data
All personal information provided by clients is handled according to our Privacy Policy.
10. Changes to Terms
EcoClean Home reserves the right to modify these Terms at any time. Updated versions will be posted on our website, and continued use of our services implies acceptance of the new terms.